The statistics speak for themselves – If you have closed Customer Service at the weekend, you will probably lose many calls
The pattern of customers has changed over the past few years and therefore it is almost mandatory to be present at the weekend in order to provide your customers with good customer service.
At NordicCall, we have offered our customers 24/7 service, which is why we also analyze all calls that come in via our customers 24/7, so we can see that on Saturdays 11.87 percent of all telephone inquiries of the week come in and on Sundays and lucky days that 4.62 percent of the week’s telephone inquiries come in.
This means that companies that choose to keep their phone service closed at the weekend risk losing over 15% of the week’s calls – It can seem completely crazy when you measure it against the costs of keeping the phones open these days.
Even if you are not present in the company yourself or are only present to a limited extent during the weekend, you can still be there for the customer by using Nordiccall’s WeekendService at no extra cost.