Telephone answering outsourcing ensures your customers the same good service
There, we also have a fixed run-in process that we basically always go through with our customers - unless they want it differently.
- The answer is always with the welcome you want
- Short waiting time for customers
- The secretary team's tone will always reflect your wishes
There are many more advantages to using NordicCall Telefonpasning for your company - Read about them here .
The way to a better customer service
Telephone answering/Customer service FAQ
In short, Telephone answering means that the company outsources answering the company's phones. It can both be permanent so that all calls are answered by NordicCall, but it can also be during peak periods or when there are meetings and holidays in the company.
Almost all companies have customer service in one form or another - not least because customers today have greater expectations of customer service than in the past. By outsourcing telephone handling/customer service, you can ensure that your company is always available on the phone when customers need Customer Service.
Our flexible telephone handling reduces costs and gives customers a voice on the line every time. This means that customers will always be able to experience the good service, regardless of whether you are busy internally, sick or on holiday.
Telephone answering is efficient and cheap. You only pay for the calls we answer, this means that we can sit ready to receive your calls every weekday 8am-8pm and on Saturdays 9am-4pm, but if you only make 20 calls in a month, the price is only DKK 310 . If you make more than 20 calls in a month, the other calls will cost DKK 11 per call.
Telephone answering is a highly effective way to start up in new countries. We only pay for the calls we answer. In this way, you ensure that there is always someone to answer your phones, e-mails and chats, but without it costing you anything before the customers contact you.
The first time Telefonpasning is started, it can happen within a few hours, and once you have been set up, you can use the Telefonpasning service without having to notify us. You simply forward your calls when the need is there, and we ensure that there is staff to handle the calls.
Many larger companies have 24-hour service on the telephone, but in order to avoid their own shifts being disturbed with unnecessary calls, it can be advantageous to use Telefonpasning with 24-hour service. We make sure to segment the calls so that only the relevant and necessary calls disturb your own shifts.
Although there are many definitions of both Telephone Answering and Customer Service. Telephone answering is typically when the primary task is to change or leave a message, whereas customer service offers the opportunity to help the customer throughout the process, e.g. by helping the customer order a product, helping to answer questions, deregistering the customer, book a calendar appointment with the customer, etc.