With transfer service or transfer service as it is also called, our secretarial team ensures that all calls are transferred to the correct department or employee in the company.
OmstillingService is our most used service, it is used by over 70% of our answering service customers, the service is suitable for all types and sizes of companies. It is from the very small one-person company that has a job on the side to companies with several thousand employees.
OmstillingService can be adapted to the needs of your company and employees on so many parameters that it is the ideal service for the majority of customers who need telephone assistance.
Contact us here and let’s have a dialogue about how the service fits your particular needs.
How does it work?
It’s very simple, we receive the company’s call, it can be both permanent or in case of overflow, when the call comes through to us, our secretarial team will investigate who your customer should speak to, if there is any doubt, then together with the customer finds the employee or department based on the customer’s problem.
In addition to who the customer should speak to, our secretarial team will also get information about what the call is about or the necessary information that your staff will need to be able to receive the call and help the customer further. Our secretarial team will then try to transfer the call to the employee or the department, this can happen in 2 ways either as a soft transfer, where our secretarial team talks to your staff before the transfer, or as a hard transfer, here our secretarial team will not talk to your staff before .
It is of course always up to the individual person which type of transfer they want, it is also up to you how many people or departments should be tried to transfer to before we withdraw the customer to accept a message.
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When we make a hard transfer, the customer is transferred to your employee immediately without us talking to the employee beforehand, this also means that we can no longer manage the call, the customer is now exclusively in your system. If a soft changeover is made, then we have the customer in our system until we have made contact with one of your employees who has agreed to receive the call and can thereby help the customer further.