At NordicCall, we have extensive local experience in Odense, which is especially beneficial to you who have a business in the city of adventure. With a smile, experience and competence, we meet your customers at eye level and always do our best to make your customers happy and satisfied. At NordicCall, we have a large contact surface with the citizens of Odense, which means that we know the tips of our fingers how to best communicate with customers and citizens of Odense, so that a good relationship is created.
Do you know the feeling that you want to give your customers the best experience, but it takes too many resources to be constantly available to customers? It can be absolutely decisive for the success of your company that your customers can get hold of you and that they can have their inquiries answered. Therefore, it can be a big dilemma for many companies how to meet customer expectations without having to hire a customer service employee.
Let’s elaborate: If you are to have a customer service employee employed, then this entails a number of expenses and uncertainties that we can save you from: First of all, the employee must of course be paid – and that is regardless of how many calls, emails or live -incoming chats. You must allocate resources for training and education, and you must expect a certain training period before you can be sure that the employee is competent to handle various tasks. In addition
, it usually requires that you make premises and equipment available, which will also require maintenance and support. Last but not least, there will be a number of expenses in connection with pay during sickness and holiday as well as social security in the form of pensions, insurance and maternity leave.