NordicCall

Hotline

BeskedService is the perfect telephone answering solution for companies of all sizes. Especially entrepreneurs who work part-time with their business can benefit from BeskedService.

BeskedService is an ideal solution if, for one reason or another, you cannot receive a call for a shorter or longer time. Then our competent secretaries will receive the call and ensure that the company’s employees receive an SMS/E-mail with the message, so that they can process it when they have the opportunity.

Your customers therefore always experience good service, even if they do not get through to you, as they know that the call will be taken care of as soon as possible. 

Customer Service Hotline

With NordicCall’s Customer Service, we offer companies help with your customer service tasks, whether it is inbound, outbound or via an online medium. 

By using NordicCall’s Customer Service, you ensure that customers always receive a quick and professional response to their inquiries, regardless of which platform customers contact the company on.

This happens because NordicCall has a team that sits on the individual platforms and thereby has 100% focus on securing our customers’ customers a solution to their problem or question.

This is always done in a welcoming and helpful way, regardless of whether the customer is frustrated or negative.

Precisely to ensure that the customer is left with the positive feeling that they have been listened to and that they have been given a solution to the problem.

Minimize the risk of shitstorm

A shitstorm can be devastating to a business, and it hits fast and hard. Today, when a large part of the population is on social media, a single negative inquiry can develop into a shitstorm in a very short time, i.e. unusually many negative reactions and statements, especially on social media.

If the company fails to a nswer them all individually and professionally, it can do more harm than good and prolong the shitstorm to the detriment of the company.

NordicCall offers to step in at very short notice and help on the desired platforms such as social media, live chat, phone and/or e-mail.

Save money with our Hotline service

In addition to the fact that it is often extremely economically advantageous to use NordicCall to help with a shitstorm, whether it is within or outside normal opening hours, we can also help ensure that your own staff does not go down completely during a shitstorm, which often is very time-consuming for a limited period.

Fill in the fields below and we will contact you by phone or via e-mail to have a dialogue about how we can set up a shitstorm preparedness for you. 

Try us for 30 days for free & get a non-binding offer afterwards

Most companies have created a company profile on one or more social media, but many stop adding new posts within the first 1-2 years, after which the company profile risks ending up in the digital graveyard, and potential new customers who come across the profile, get an impression of an almost non-living company.

In other cases, new posts are posted, but followers’ comments or questions are not followed up on in a timely manner.

It is going fast on social media, and therefore the followers also expect to receive a response within a few hours after they have commented on a post or written to the company – If this does not happen, it can mean a loss.

At NordicCall, we have a team of employees who work exclusively with our customers’ written platforms, which means that we can handle your social media in the best way at a competitive price. 

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Need more information before ordering?

With our flexible solutions, we at NordicCall can solve all the companies’ challenges within telephone answering, customer service, live chat, e-mail support and translations.

If you are still in doubt as to whether the service at NordicCall is suitable for your company, or if you need to have a dialogue about your needs, then fill in the form here and we will contact you in the desired time frame, so that together we can find it completely right solution. 

Telephone answering with tailored Message Service

With BeskedService at NordicCall, you get the opportunity to tailor your Besked form yourself. If, for example, the sales department in the company needs an order number or the support department a customer number in order to handle an enquiry, then they can add this field to the Message Form.

All companies are different with different needs, therefore at Nordiccall we always adapt our service to the individual company.

We work with our own developed system that can be adapted to almost any situation, and we are happy to adapt our solution so that it matches your company. 

One of the many advantages of BeskedService
  • By using NordicCall's BeskedService there is a lot of money to be saved.
  • With NordicCall, you ensure satisfied and loyal customers who are well served and will recommend you to others. You will therefore have a competitive advantage compared to other companies that today do not have a clear strategy in connection with answering incoming calls to the company.

There are many more advantages to using NordicCall Telefonpasning for your company – Read about them here .