Customer Service

Customer service answering the phone

At NordicCall, we guarantee that your customers will experience optimal customer service every time, which is also the reason for our satisfaction guarantee.

We have one of the market’s lowest average response times – Our goal is that 95% of all our calls are answered by our secretary within 5 seconds, which we continuously ensure is met. 

Good customer service requires constant adaptation

At NordicCall, we know that our services can be measured directly on our customers’ bottom line, therefore it is also our biggest priority to ensure that your customers experience good and competent customer service every time.

In order to be able to answer your calls as personally and competently as possible, we assign a number of permanent secretaries to your company, the number of course depends on the number of calls.

In this way, we ensure that your customers always feel that they get an answer immediately as well as good and personal service. 

With coaching and training, we constantly ensure good customer service

At NordicCall, we have a coach who, in close collaboration with our team leader, ensures that the secretaries always answer your calls with a smile.

At NordicCall, we have provided our customers with the best customer service for over 10 years, which we ensure by continuously training our secretaries in good customer service and telephone customer handling. 

Only the best customer service is good enough – every time!

At NordicCall, we are deeply grateful every time a customer chooses us as a supplier of their customer service and telephone answering solutions, as we know how important the first impression is, also when it comes to telephone calls.

It is therefore important to us that our customer service hits the spot every time, as we know that we only have one attempt to ensure that your customers get the best experience.

That is why our secretaries always work with great commitment and respect every time they answer a phone call on behalf of our customers. 

Customer service

BeskedService is the perfect telephone answering solution for companies of all sizes. Especially entrepreneurs who work part-time with their business can benefit from BeskedService.

BeskedService is an ideal solution if, for one reason or another, you cannot receive a call for a shorter or longer time. Then our competent secretaries will receive the call and ensure that the company’s employees receive an SMS/E-mail with the message, so that they can process it when they have the opportunity.

Your customers therefore always experience good service, even if they do not get through to you, as they know that the call will be taken care of as soon as possible. 

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Need more information before ordering?

With our flexible solutions, we at NordicCall can solve all the companies’ challenges within telephone answering, customer service, live chat, e-mail support and translations.

If you are still in doubt as to whether the service at NordicCall is suitable for your company, or if you need to have a dialogue about your needs, then fill in the form here and we will contact you in the desired time frame, so that together we can find it completely right solution. 

Telephone answering with tailored Message Service

With BeskedService at NordicCall, you get the opportunity to tailor your Besked form yourself. If, for example, the sales department in the company needs an order number or the support department a customer number in order to handle an enquiry, then they can add this field to the Message Form.

All companies are different with different needs, therefore at Nordiccall we always adapt our service to the individual company.

We work with our own developed system that can be adapted to almost any situation, and we are happy to adapt our solution so that it matches your company. 

One of the many advantages of BeskedService
  • By using NordicCall's BeskedService there is a lot of money to be saved.
  • With NordicCall, you ensure satisfied and loyal customers who are well served and will recommend you to others. You will therefore have a competitive advantage compared to other companies that today do not have a clear strategy in connection with answering incoming calls to the company.

There are many more advantages to using NordicCall Telefonpasning for your company – Read about them here .